Privacy Policy
Effective Date: May 2026
Last Updated: July 2026
Beyond Island Gem Car Rental Aruba (“Beyond Island Gem,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, make a reservation, rent a vehicle, communicate with us, or otherwise use our services.
This policy is intended to operate in accordance with applicable laws and regulations of Aruba concerning the processing and protection of personal information.
1. Information We Collect
We may collect information that is necessary to provide our rental and related services.
1.1 Personal Information
This may include:
- Full name
- Home address
- Email address
- Phone or WhatsApp number
- Date of birth, when required to verify rental eligibility
- Passport or government-issued identification information
- Driver's license information
- Flight and travel information when needed for pickup or drop-off
- Additional-driver information
- Payment and transaction information
We only seek to collect information reasonably necessary for the services being provided.
1.2 Payment Information
Payments may be processed directly by us or through third-party payment processors or financial institutions. Where a third-party payment provider processes a transaction, that provider may collect and process payment information according to its own privacy and security policies.
We do not intentionally store complete credit or debit card details unless necessary and permitted through the payment system being used.
1.3 Non-Personal Information
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website or source
- Cookies and similar technologies
2. How We Use Your Information
We may use personal information to:
- Process and manage vehicle reservations;
- Verify identity and rental eligibility;
- Prepare and administer rental agreements;
- Process payments, deposits, refunds, and applicable charges;
- Arrange vehicle pickup and return;
- Communicate regarding reservations or customer-service requests;
- Provide roadside, accident, or insurance assistance;
- Manage claims, damages, traffic violations, or disputes;
- Maintain appropriate business and accounting records;
- Improve our website and services;
- Prevent or investigate suspected fraud, misuse, or unlawful activity;
- Send promotional communications where appropriate and permitted; and
- Comply with applicable legal, regulatory, insurance, tax, or governmental requirements.
3. Sharing of Personal Information
Beyond Island Gem Car Rental Aruba does not sell or rent your personal information.
We may share information when reasonably necessary with:
- Payment processors and financial institutions;
- Insurance providers and claims administrators;
- Roadside-assistance and vehicle-recovery providers;
- Website, reservation, and technology service providers;
- Professional advisers where necessary;
- Law enforcement, courts, or government authorities when legally required; and
- Other parties when necessary to protect our legitimate rights or address fraud, accidents, claims, or unlawful activity
Third parties that independently process your information may have their own privacy policies.
4. Cookies & Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, and improve the customer experience. You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
The Government of Aruba similarly explains that cookies may be used to understand website usage and that users can configure browsers to refuse them, although doing so can affect functionality.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required for legal, accounting, insurance, contractual, dispute-resolution, or other legitimate business purposes. Retention periods may vary depending on the type of information and applicable requirements.
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal obligations.
6. Data Security
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions when transmitting personal information electronically.
7. Your Privacy Rights
Subject to applicable Aruba law, you may contact us regarding personal information we hold about you, including to:Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion where applicable;
- Raise questions or concerns regarding how your information is processed; or
- Opt out of promotional or marketing communications.
Certain information may need to be retained even after a deletion request when required for legal, tax, insurance, contractual, fraud-prevention, or dispute-resolution purposes.
Privacy requests can be submitted to:
Email: info.bigzaruba@gmail.com
8. Marketing Communications
We may use your contact information to send relevant offers, promotions, or updates where permitted. You may opt out of promotional communications at any time by contacting us or using any unsubscribe option provided.
Opting out of marketing communications will not prevent us from sending necessary communications relating to an active reservation, rental, payment, security deposit, or other transaction.
9. Third-Party Websites
Our website may contain links to websites operated by third parties.
Beyond Island Gem Car Rental Aruba is not responsible for the privacy, security, content, or data-handling practices of third-party websites. Customers should review the privacy policy of any third-party website they visit.
This is also consistent with the Government of Aruba's published privacy guidance regarding external websites.
10. Governing Law & Contact
If you have questions, concerns or request regarding this Privacy Policy or the handling of your information, please contact:Beyond Island Gem Car Rental Aruba
Rockefellerstraat 8, unit 13
Oranjestad, Aruba
- Phone/ Whatsapp: (+297) 739-6910
- Email: info.bigzaruba@gmail.com
- Website: bigrentalaruba.com
Beyond Island Gem Car Rental Aruba is committed to handling personal information responsibly and maintaining the privacy and security of our customers.